Martin Spence, Centergistic's Director of International Operations, will be hosting an informational webinar on the importance of setting accurate thresholds to optimize overall performance in contact centers. Performance metrics are key to an efficient and effective contact center!
Centergistic's AgentLink provides individual agents with their personal real-time performance metrics that allows them to view and manage their own progress against the team, a peer or a previous personal best. Martin will discuss how to set the best metric framework using AgentLink.
This is a great opportunity to learn how to increase performance in your contact center!
Join us on Wednesday, April 28, 2010 at 8:30 a.m. PDT for a valuable webinar with Martin Spence.
Sign up today at http://www.centergistic.com/session.htm
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