Showing posts with label agent desktop. Show all posts
Showing posts with label agent desktop. Show all posts
Monday, July 19, 2010
Agent Desktop Real Estate
The desktop is valuable property. Every inch needs to be used effectively. Make sure your agent can see his/her key metrics on the desktop! Yes, metrics matter and need to be included. I've written a brief article on this subject. You can get to it by going to http://www.centergistic.com/all-download.htm. Don't make the mistake of forcing your team to go hunting for metrics. You can have the best of both worlds.
Labels:
agent desktop,
contact center metrics
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