Showing posts with label contact center metrics. Show all posts
Showing posts with label contact center metrics. Show all posts

Monday, July 19, 2010

Agent Desktop Real Estate

The desktop is valuable property. Every inch needs to be used effectively. Make sure your agent can see his/her key metrics on the desktop! Yes, metrics matter and need to be included. I've written a brief article on this subject. You can get to it by going to http://www.centergistic.com/all-download.htm. Don't make the mistake of forcing your team to go hunting for metrics. You can have the best of both worlds.